From the outset, we were looking for a company with that personal touch to help us to organise our honeymoon. We wanted someone we could trust and we certainly found it with Alex and Extraordinary Africa. The booking process was extremely straightforward, after discussing the official things like country, budget and dates Alex helped to develop a better understanding of our requirements and preferences before providing us with suggestions. The documentation that she sent through to us was more than you’d get from a normal company, it came with personal tips and advice about the best rooms, or best seats on the plane something I’ve not had before and a wonderful touch that reassured us that Alex really did know the place personally. Once we had decided on the location and hotel Alex took care of the rest with her in country contacts which made the trip itself very straightforward.
A week or two before the leave date we had our seats confirmed and a handy travel size pack was delivered to our door, we found this extremely useful as it had all our holiday details in one place as well as country details and emergency contacts. From the airport everything had been organised to ensure a smooth trip for us, the airline knew it was our honeymoon (I assume Alex had told them) and offered us extra legroom seats as we checked in. When we landed in Mauritius our name was on the board and our driver waiting. It’s worth noting that I have tried to organise in country transfers in a similar fashion on a number of trips abroad myself and something has always gone wrong, not with Alex’s in country partners though. We had a smooth, swift transport to the hotel and when we arrived at 20 Degrees Sud we couldn’t wait to walk to the paradise beyond the huge wooden gate. Our bags taken and we were seen inside, offered a complimentary welcome cocktail and their guest relations manager met us to show us around and to our room. What a place, Alex was right, beautiful, right on the beach but with the added extra of being a small boutique hotel with the personal service that comes with being so.
Alex had advised us on the ‘charm’ room, and it was lovely, the bed decorated with petals, a welcome basket of fresh fruit and two gifts on the bed, a lovely touch to a beautiful room. With its own patio area, a deep bath, shower room as well as an additional outdoor shower it was right next to the pool, which ensured we always got the best sun beds.
The hotel staff were very attentive without being intrusive, it was lovely to be at a hotel that just said ‘yes’ to sorting any issue we had. Our own travel adapter broke on the first day, within minutes a new one was delivered to our room. We wanted to hire a car for a couple of days sightseeing, it was delivered the next day with no fuss or issues. The food every night was excellent, we were on half board, but never found we needed lunch as breakfast was more than enough and besides at 4pm they had tea and cakes that changed daily. A couple of nights they had live music during dinner and on the Sunday offered a change to the usual waitered service with a ‘Traditional Mauritian Dinner’, although initially concerned as we aren’t that keen on shellfish it ended up being our best meal. Fresh breads, vegetable and chicken currys, dahl-type dips, stir fry, and plenty of it, my Husband had three helpings!
So when it came to leave the hotel and island it was with a heavy heart, but again the organisation of Extraordinary Africa helped smooth the process, we got a message two days before we were due to leave to confirm our pick up time. They arrived prompt (although we almost wished they would have forgotten so we would have to have stayed!) and we were delivered to the terminal building and our bags taken inside for us.
From start to finish Alex was friendly, knowledgeable and helpful. We would certainly recommend the personal service provided by Extraordinary Africa, and indeed already have. From initial discussion through to booking and even while away we were reassured to know that Alex was there if we needed her. I didn’t think that a bespoke style holiday would be something we could afford, but with Extraordinary Africa we certainly could without the need to skimp on detail or quality. Thank you Alex!
Kirstie & Ed, Wales, travelled on honeymoon to Mauritius May 2016